Payment and Refund Policy

Last updated: 28 September 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of digital services offered by briefnux through its website. The services include access to Course A briefing and newsroom production guide materials that cover story summaries, editorial planning, studio updates, camera setup, and clear media workflows. These are provided as digital content and subscription-based access. The policy governs transactions made by customers located in the United Kingdom and explains the terms under which payments are processed and refunds may be issued. It does not cover physical goods or services provided by third parties.

Prices, Currencies, Taxes, and Any Additional Charges

All prices are displayed in British Pounds Sterling (GBP) and include value added tax (VAT) at the prevailing UK rate where applicable. Additional charges may arise if a customer requests customisation of the guide or extended access beyond the standard subscription period. briefnux reserves the right to adjust prices for new subscriptions, but existing subscribers will be notified in advance of any changes to their current plan. No hidden fees are applied during checkout, and the total amount due is shown clearly before payment is authorised.

Accepted Payment Methods, Payment Authorisation, and Payment Security

Payments are accepted via major credit and debit cards as well as other secure online payment processors available at checkout. Authorisation occurs immediately upon submission of payment details, and funds are held until the transaction is confirmed. briefnux uses industry-standard encryption to protect all payment information. Customers should ensure their payment method remains valid throughout the subscription term to avoid interruption of access to the digital materials.

Order, Booking, or Service Confirmation and When a Contract Is Formed

A contract is formed when a customer completes the purchase process and receives a confirmation email containing details of the subscription or access granted. This confirmation constitutes acceptance of the order by briefnux. Access to the Course A briefing and newsroom production guide is granted electronically shortly after confirmation, subject to successful payment processing. Customers are responsible for reviewing the confirmation email for accuracy.

Cancellation Rights and Applicable Cancellation Periods

Under UK consumer law, customers have a 14-day cooling-off period from the date of purchase during which they may cancel their subscription without providing a reason. However, because the services consist of digital content, cancellation rights may be lost once the customer begins downloading or accessing the materials. Subscriptions may also be cancelled at the end of a billing cycle by providing notice through the account settings or by contacting [email protected].

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available within the 14-day cooling-off period if the customer has not accessed the digital content. Once access has begun or the guide materials have been downloaded, refunds are generally not provided except in cases of technical fault on the part of briefnux. Promotional offers and discounted subscriptions are non-refundable once activated. Services such as personalised editorial planning consultations are excluded from standard refunds if they have already been delivered.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, customers must email [email protected] with the subject line "Refund Request" and include their order number, full name, and a brief explanation of the reason for the request. Requests should be submitted within the applicable time limits. briefnux will acknowledge receipt of the request within five working days and may ask for additional information such as proof of purchase if necessary.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Each refund request is reviewed individually by briefnux staff. The review process typically takes up to ten working days. Customers are notified of the decision by email. If approved, the refund amount and expected processing timeline are stated. If rejected, the email will explain the specific reasons, such as prior access to the digital content or expiration of the cooling-off period, and provide information on any alternative remedies available.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds are issued to the original payment method used at purchase. Processing through the payment provider usually occurs within five to ten working days, though it may take up to fourteen days for the funds to appear in the customer's account depending on the card issuer or bank. briefnux cannot accelerate this timeline but will provide confirmation once the refund has been processed.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

Because the Course A briefing and newsroom production guide is digital content, customers expressly consent to immediate access upon purchase and acknowledge that this waives the standard right to cancel once access begins. Subscriptions renew automatically unless cancelled prior to the renewal date. Promotional offers are valid only for the stated period and do not extend refund windows beyond the standard terms. Any updates to the guide materials during a subscription are included at no extra charge.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

In the event of a failed payment, access to the materials is suspended until the issue is resolved. Duplicate charges will be investigated and refunded promptly upon verification. Chargebacks are treated seriously; customers are encouraged to contact [email protected] first to resolve disputes. Suspected fraudulent activity may result in immediate account suspension and reporting to relevant authorities in accordance with UK law.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

This policy does not affect any statutory rights that customers have under UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These rights cannot be excluded or limited by contract. Customers retain the right to seek remedies through the courts or alternative dispute resolution if they are dissatisfied with the outcome of a refund request.

Contact Route, Policy Changes, and Last-Updated Date

For questions about this policy or to submit a request, customers should use the contact form on the Contacts page or email [email protected]. briefnux may update this policy from time to time to reflect changes in law or business practices. The current version is always available on the website, and significant changes will be communicated via email to active subscribers. The address for written correspondence is Screenworks, 22 Highbury Grove, London, N5 2EF, United Kingdom.